Terms of service

Last updated: August 9, 2026

Welcome to Pragatis. These Terms & Conditions govern your use of the Pragatis website and your purchase of products from us.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General

Pragatis reserves the right to update, modify or replace these Terms & Conditions at any time without prior notice.

The latest version will always be available on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, fabrics, measurements and other product information displayed on our website are accurate.

However:

  • Product colours may vary slightly depending on your device, screen settings, lighting and photography.

  • Minor variations in fabric, embroidery, texture, print or finishing may occur.

  • Product images are provided for representation and may not always reflect the exact appearance of every individual piece.

Such minor variations will not be considered a defect.

3. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase

  • Discontinue products without prior notice

  • Modify product details or specifications

  • Cancel an order if a product is unavailable or cannot be fulfilled

If we are unable to fulfil an order after payment has been made, we will communicate the situation to you and provide an appropriate resolution.

4. Pricing

All prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that product prices are displayed accurately. However, in the event of an obvious pricing or technical error, Pragatis reserves the right to correct the error and, where appropriate, cancel the affected order.

Any applicable taxes will be displayed or included as required by applicable law.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once it has been successfully processed and confirmed by Pragatis.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

  • Suspected fraudulent or unauthorized transactions

  • Incorrect pricing or product information

  • Product unavailability

  • Errors in the order or website

  • Incorrect or incomplete customer information

  • Other circumstances where fulfilment is not reasonably possible

If an order is cancelled after payment has been received, any applicable refund will be processed according to the circumstances and our applicable policies.

6. Payment

We use third-party payment service providers to process payments.

By placing an order, you confirm that the payment information provided by you is accurate and that you are authorized to use the selected payment method.

Pragatis does not request or collect your payment PIN, OTP, password or other confidential payment credentials through phone calls, messages or email.

7. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

We currently offer free shipping across India.

Orders are generally dispatched within 3–5 business days, with delivery typically taking approximately 5–10 business days after dispatch, subject to location and courier conditions.

Delivery times are estimates and are not guaranteed.

8. Returns, Exchanges, Cancellations & Refunds

Our Return & Exchange Policy governs all matters relating to returns, exchanges, cancellations and refunds.

Customers are responsible for reviewing this policy before placing an order.

Unless otherwise stated in our Return & Exchange Policy or required by applicable law, orders are final and cannot be returned, exchanged or cancelled due to size, fitting, change of mind or personal preference.

9. Customer Responsibilities

You agree to provide accurate and complete information when placing an order or creating an account.

This includes:

  • Correct name

  • Valid phone number

  • Valid email address

  • Complete shipping address

  • Correct PIN code

  • Accurate order information

Pragatis will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

You are also responsible for maintaining the confidentiality of your account credentials, if you create an account on our website.

10. Website Use

You agree not to use the Pragatis website:

  • For any unlawful or fraudulent purpose

  • To interfere with or disrupt the website

  • To attempt unauthorized access to our systems

  • To introduce malicious software or harmful code

  • To copy, reproduce or exploit website content without authorization

  • To impersonate Pragatis or another person

  • In any manner that may damage or negatively affect our business, website or customers

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

11. Intellectual Property

All content available on the Pragatis website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Videos

  • Graphics

  • Designs

  • Text

  • Product descriptions

  • Website layout

  • Other original content

is owned by or licensed to Pragatis and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

12. User Reviews & Content

If you submit reviews, photographs, comments or other content to Pragatis, you agree that:

  • The content is accurate and not misleading.

  • You have the necessary rights to submit the content.

  • The content does not violate any applicable law or third-party rights.

  • The content does not contain abusive, defamatory, offensive or unlawful material.

By submitting content to Pragatis, you grant us permission to use, reproduce, display and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these terms or that we reasonably consider inappropriate.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics providers, advertising platforms and other technology providers.

Your use of such services may be subject to the terms and privacy policies of those third parties.

Pragatis is not responsible for the independent actions, policies or practices of third-party service providers.

14. Limitation of Liability

To the extent permitted by applicable law, Pragatis will not be responsible for losses or damages arising from:

  • Temporary unavailability of the website

  • Delays caused by third-party service providers

  • Courier or shipping delays

  • Events beyond our reasonable control

  • Incorrect information provided by the customer

  • Unauthorized access caused by circumstances beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Pragatis will not be liable for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, strikes, transportation disruptions, technical failures, pandemics, civil disturbances or other unforeseen events.

16. Privacy

Your use of our website and the information you provide to us are governed by our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use and protect your personal information.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

18. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the Contact Us page on our website.

By accessing or using the Pragatis website and placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.