Privacy policy

Last updated: August 9, 2026

At Pragatis, we respect your privacy and are committed to protecting the personal information you provide while using our website and services.

This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • PIN code

  • Order and purchase details

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Pragatis does not directly store your complete debit card, credit card, UPI or banking credentials on its own servers. Payment information is handled by the relevant payment gateway according to its own privacy and security policies.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring website

  • General website usage information

This information may be collected through Shopify and other technologies such as cookies and similar tracking technologies.

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders

  • Deliver products to you

  • Process payments

  • Send order confirmations and updates

  • Provide customer support

  • Respond to your queries

  • Manage returns, exchanges or product-related issues where applicable

  • Improve our website, products and services

  • Prevent fraud, misuse and unauthorized activities

  • Maintain website security

  • Send promotional or marketing communications where permitted and where you have provided the necessary consent

  • Comply with applicable legal and regulatory requirements

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide a better browsing experience and understand how visitors use our website.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website traffic and usage

  • Improve website functionality

  • Provide relevant marketing and advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, including:

  • Shopify and website service providers

  • Payment gateways and payment processors

  • Courier and logistics partners

  • Technology and hosting providers

  • Marketing and analytics service providers

  • Customer support providers

These parties may receive only the information reasonably necessary to provide their services.

We may also disclose information where required by law, legal process, government authorities, or where necessary to protect our legal rights, customers, business or website.

5. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

Your information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices and policies.

6. Payment Security

We use third-party payment service providers to process online payments.

We take reasonable measures to protect your personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should never share your payment PIN, OTP, password or other confidential payment credentials with anyone claiming to represent Pragatis.

7. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may contact you regarding:

  • New products

  • Offers and discounts

  • Sales

  • Promotions

  • Other updates relating to Pragatis

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates and important service-related messages, may still be sent when necessary.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil orders and provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax and accounting obligations

  • Enforce our agreements and policies

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent for certain uses of your information

  • Opt out of promotional communications

Some information may need to be retained where required by law or for legitimate business purposes.

To make a privacy-related request, please contact us using the contact details provided on our website.

10. Third-Party Links

Our website may contain links to third-party websites, services or social media platforms.

Pragatis is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information where required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.

Any updated version will be posted on this page with the revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact us through the Contact Us page on our website.

By using the Pragatis website, you acknowledge that you have read and understood this Privacy Policy.