Shipping policy

At Pragatis, we aim to process and deliver your orders safely and efficiently. Please read the following Shipping & Delivery Policy before placing your order.

1. Shipping Charges

We offer free shipping on all orders across India.

There are no additional shipping charges at checkout for standard delivery.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 3–5 business days from the date the order is successfully placed.

Business days exclude Sundays and public holidays.

Please note that processing time may occasionally be longer during festive periods, sales, promotional events or due to circumstances beyond our control.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time may vary depending on your location and the courier service.

Typically, orders are delivered within 5–10 business days after dispatch.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations or other unforeseen circumstances.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing the relevant tracking details.

You can use the tracking information provided to monitor the status of your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete delivery address

  • PIN code

  • Valid phone number

Pragatis will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address or failed delivery caused by the customer.

6. Delayed or Failed Delivery

While we make every effort to ensure timely delivery, Pragatis is not responsible for delays caused by courier partners, natural events, weather conditions, strikes, public holidays, technical issues or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team with your order details so that we can assist you in checking the shipment status.

7. Damaged Package

If you receive a package that appears to be visibly damaged or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged, please refer to our Return & Exchange Policy for the applicable process.

8. Delivery Confirmation

An order will be considered delivered once the courier partner records the shipment as delivered to the address provided at the time of placing the order.

Pragatis will not be responsible for packages delivered to an incorrect address due to incorrect information provided by the customer.

9. Contact Us

For any shipping or delivery-related queries, please contact our customer support team and provide your order number so that we can assist you more efficiently.

By placing an order on the Pragatis website, you acknowledge and agree to the terms of this Shipping & Delivery Policy.